I would like to say , I had a slight problem with one of the items my husband had purchased , when I rang customer services I was greeted by a very polite man whom very kindly resolved the problem I never write reviews, but felt compelled to have my say at the way I was treated with dignity I asked for he’s name ‘and he told me he’s name was Nathan I must say that Nathan’s attitude was 10 out of 10 and I would gladly keep shopping at fortnum&mason because of this young mans ability to communicate with me made me feel confident how we spend our money Thankyou Nathan