When it comes to products with F&M they are wonderful. Good quality. Head into the shop, look around and it is magical. The shop is stunning and like I said the products in the shop are exceptional. The second, the minute, the hour you have to deal with any customer service support with F&M is where the nightmare begins. The real hell. The nervous breakdown. There is a 30-minute wait or more on the phone if you call. The chatbox works and it is slightly better but you are waiting as well. Email response is about 3 days. For refunds or disputes on products, you have to fight for your refund or dispute. Like, fight for days for anything to get resolved. A birthday present was given to me, I didn't like it. So I returned it. I was told after trying for three days to get some sort of help, to send it to Freepost, and a label was sent to me. I did everything I was told to do. 12 days in they didn't receive it, and I was told over and over again I had to wait and wait for any refund or e-gift card. After making a huge issue out of this matter, I finally got a response saying they will issue the gift card today. I still have to wait for the gift card and feel very skeptical about it. Ordered chocolates from them for my engagement dinner. Over 20 boxes. REquested gift cards to make each box special for my guests. I was told I could not have this online. Yet I traveled two hours to go into the shop and they were able to give me 20 gift cards t add to the chocolates. A wedding present was sent to a friend who got married. The box was damaged. I had to fight for two weeks to get a new box. The list is endless. You can tell from these reviews they don't give a damn at all about their customers as they would have responded and tried to fix issues. Let us not forget, without customers, there are no salaries, without salaries no food on the table, no roof over one's head. F&M needs to understand sooner than later about valuing their customers. The importance of their customers who bring in their revenue. Because in this age and time organizations go bust all the time. Without a customer, you have no business.