I ordered £2000 worth of hampers two weeks ago for our employees for our Christmas party which we've now missed and I still haven't received. No one there seems to know where these items are. I've sat on hold for at least 15 hours over the past 10 days trying to track these down and requested several manager call backs which never happen. For such a large company with an apparent "quality reputation" the service is disgusting. All of my emails are ignored, the live chat operatives do not care however the company are happy to hold on to my money while whilst continuing to ignore me. (currently sat on hold for a further 2 hours while typing this)