Thought I'd give F&M one more try after a disastrous experience with their web ordering in August. What a fool I was! Latest tale of incompetence saw me order a few items which at the time of ordering were promised for nominated day delivery on 29/11, at extra cost, but still haven't even been despatched four days later. The email address shown on the order confirmation for order update follow up doesn't work and instead the customer receives a bounce-back email and is asked to contact the business through WhatsApp. On this had to give my name, and email address, on two occasions as the person on the other end couldn't be bothered to read further up the message and joy of all joys it now takes between 3-5 business days to get a full refund on the order which was obviously cancelled so I could instead purchase the items elsewhere. Utterly chronic service and, dare I say it, an utter joke for a premium brand such as F&M. The senior management team at F&M demonstrate complete arrogance in their approach to online orders and I shall never waste my time again within this awful brand. Buyer Beware - again!