Appalling time on phone for a total time of two & a half hours just to make an amendment to my gift hamper contents. Spoke with three different agents at their call centre in SA one put me on hold for 20 mins but hadnt even found my order so gave up. Spent an hour with another who said eventually she had sorted it only to find she hadn't when incorrect details were sent so wasted another hour with someone else & have still received no confirmation. Neither was I able to add a couple of extra items to replace those I wanted to change. Really appalling waste of time with no one really helping & something that should have been done in 5 minutes taking 3 goes & several hours at my expense on phone or on slow live chat. No idea if what I ordered will actually turn up. Never never again. Do not risk it!