5 Star brand, 2 Star service 2 months ago I order a hamper as a thank you gift for my friends and selected a named day delivery because of my and their travel plans. F&M failed to meet this, failed to contact me and failed to resolve the issue when I brought it to their attention. Instead F&M lied to me, offered pitiful tokens of apology and took up half my afternoon because of a customer service process that just isn’t fit for purpose. If you want a reliable dependable service, look elsewhere. When I emailed the customer service address given with the order, I got an automated response that it was no longer in service and to use whatsapp instead. The whatsapp service took over 3 hours without any resolution. First a chatbot could not provide details, then after a 2 hour wait a agent contacted me to ask me to reconfirm the details and verify my identity. This agent just gave overly sweet false platitudes, lied that the shipment had already been shipped and offered £10 for the inconvenience. 2 months of advance notice wasted, 3 hours of my time wasted and F&Ms solution is to lie to me, give me a £10 voucher, keep its profit, not express the delivery, just plod along as it pleases. Woeful! Moral of the story F&M are unreliable and when it makes a mistake it does not take responsibility to resolve the issue. Instead it lies, gives false platitudes about caring and escalation the issue. All to maximise its profit even when it fails to meet the service it was paid to provide.