I echo some of the other recent reviews. I have used F&M for a few years without complaint but this year one of my orders was placed on 2 December for delivery on 17th. I discovered on 20th that it had not been despatched.
No prior contact and on enquiry I get a "Dear Sir/Madam" email, still with no delivery date or explanation.
Perhaps "success" has gone to their head. Well complacency does not get my vote.
5 years ago
Fortnum & Mason has a
2.1
average rating
from
127
reviews
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