Dishonest in posting less than shinning reviews of their products.
I've bought multiple items from this company. I gave two of the items 4 stars, those reviews were published the next day. I posted a 2 star "Disappointed" review on 10/11/21 for their newest bench (which I pre-purchased on 9/7/2021 and arrived on 10/8/202), they responded with an email asking me to contact their warranty dept which I did. They responded by saying we are sorry you are unhappy, your review is still in the vetting stage. A few weeks went by, a 5 star review was posted on the bench by someone else so I posted my review again. I got a response asking me to verify that I had written the review, which I varified. A few more weeks went by, another 5 star review was posted on the bench and my review was still not posted. So now it's been 5 weeks since I sent the 1st review and they have not published it. The review I submitted was long and detailed with regard to both the good and disappointing element of their new bench. The main disappointments are: 1. No assembly instructions in the box or on their site. 2. despite advertising that the bench is fully adjustable it is not easily adjustable (especially mid-scene) as it requires using a small allen wrench to loosen and tighten two tiny set screws for each arm/knee rest (should have been knobs).
3 years ago
Fort Troff has a
2.5
average rating
from
11
reviews
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