Subject: Extremely Disappointed – No Refund Even After 1 Month!
I am extremely disappointed with Fossil’s customer service regarding my refund. I returned a product over a month ago, and despite multiple follow-ups, I have not received my refund.
Every time I contact customer support, I receive generic responses stating that the refund is “under process” with no clear timeline. This level of delay and lack of transparency is unacceptable for a reputed brand like Fossil.
I expected better service and accountability, but this experience has been frustrating and unprofessional. I will not be purchasing from Fossil again and will ensure others are aware of this poor customer service.
I strongly urge Fossil to process my refund immediately and improve their service for future customers.
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Alice, Customer Support
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