AVOID, AVOID, AVOID! IF YOU CAN LET THE PROPERTY THROUGH ANY OTHER LETTING AGENCY, PLEASE DO SO, YOU WILL NOT REGRET IT! I have had the worst letting experience of my life, in such inhabitable appalling conditions with Foxtons. I am not sure if it is just this branch in particular that are unprofessional, unethical and clearly just not bothered or the company culture in general! The only time I have received communication from this branch was 1. The sales team when they were trying to let this property, and 2. again the sales team, to book in viewings as the landlord wanted to sell the property even though I still had another year remaining in the letting contract! Be prepared to be on hold for hours! (I am not joking!) and to be ignored by phone and email for serious maintenance issues. They will blame the landlord and contractors, to pass the responsibility. The maintenance team are appalling. I have had maintenance issues outstanding since the 8th of February 2021! That I can still not get a clear answer on whether they can fix them or what the plan is to resolve them. My Maintenance issues: 1. Blown Sockets 2. Window handle is rotten and broken 3. Mould 4. Blocked Sink 5.Toilet that does not flush properly 6. Toilet loose from the floor 7. Kitchen tap replaced shoddily breaking the kitchen counter that began to rot 8. Washing machine not working 9. Oven not working In the last month of my tenancy, Foxtons sent over Contractors who were to do remedial works in the bathroom and kitchen, which were actually heavy works and I was left without water completely, a non functioning bathroom and kitchen without consultation. I also received electric shocks from the switches, now that I have left I have been sent EICR which had the grading unsatisfactory for overall assessment in terms of its suitability for continued use, grading C1 & C2. I am so happy that my tenancy is over. I will NEVER again rent through Foxtons. I have now let through STIRLING ACKROYD, and I can see why they won the Regional: London Agency of the Year 2022 (Gold)