I have had the worst experience possible with their St Johns wood agent Sarah McGuinness. Sarah initially reached out to me and invited me to go view a few properties with her. I eventually showed an interest in one of the properties which I extremely regretted going for. Despite the property being lower than my standard, I fell in love with the neighbourhood as well as the false promises Sarah made to me repeatedly. The false promises she made included but not limited to how the property is under refurbishment and that my entire flat will be cleaned, made cleared of mould and re painted prior to my move in date. The false promises mentioned were made AT LEAST 3 TIMES with full confidence during viewing and Sarah made sure that all of them were done verbally and that there is no written statement from her as proof. What happened on my move in date could not be further from the lies Sarah passionately told me during viewing as you can clearly see from the photos. When I visited for the viewing there were some mould problems but nothing nearly as bad as what I witnessed on my move in date. I called Sarah to complaint about the situation and that there were even insects inside the flat which I remember her respond being “Ewww Eww” and “unfortunately I’m busy showing other clients properties right now” and simply ignored my messages after. I still remember vividly one of the things Sarah said to get me to put down the deposit which was “I’d never let any of my clients move into a property looking like this”. Little did I know that the state of the property I will be moving into would be worse than what I saw at viewing. During an entire year of my tenancy, there were endless problems with the property and I’ve never heard any apologies from anyone from the St John’s wood branch and felt like this needs to be said.