Don't bother to send an item to Europe! If Fragrance Direct has a problem, they won't accept responsibility and will blame DPD. I ordered a birthday present for a friend on 23.09.15, paying for their express delivery to Norway, in advance, with extra time added incase of delays. I noticed by the due date of delivery, my parcel had still not arrived. When I first called DPD, they informed me that they had attempted to make contact with them on the 24th via email as there was a problem with their invoice (VAT number missing ect) When I called Fragrance Direct to enquire why I have to follow up on my own parcel and what DPD had informed me, their initial response was, they had not received any email from Dpd and they will rectify the problem. I waited till that afternoon and still no movement on my parcel. I called DPD again. They informed me the Fragrance Direct person didn't faxed a correct invoice to them but asked them to fill in the missing information on the old invoice? That's not allowed as the invoice has to be printed by the senders company. At this point I was very upset and annoyed! How hard can it be to forward a complete, correct invoice??? Incompetence on all levels!!! I was still reeling that both parties were laying blame on each other. However DPD then emailed me a "screen shot" of the initial contact via email regarding the 24th! What liars? When I called FD again demanding why they are not taking responsibility and that I have proof that DPD is not to blame, the operations manager opted to resolve the situation! Till this day, my parcel has still not reached my friend for his birthday (express delivery is 3-5 days) and to add insult, Fragrance Direct has recalled their parcel two days ago and has emailed me to inform me that they have given a refund.