Do not buy from this company. I ordered 4 items only 2 arrived. I emailed them and they were more concerned about the size of the packaging saying it was big enough for all items. I never disputed that it wasn't. No offer to resend the items or a refund and would not raise a complaint like I asked them to. There was no invoice or delivery note with the package and they could not produce documentation to prove that my order had been quality checked, even though according them a manager does this before the delivery is shipped. I have now reported them to Trading Standards and seeking my funds to be returned to my from my bank. They have basically stolen £134 from me.
Please don't give them your custom as they are shocking, thieves and their customer service leaves a lot to be desired.
1 year ago
Fragrance Direct has a
2.7
average rating
from
141
reviews
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