"I received my Bosch drill and impact driver in good time, but on opening it noticed the seal was very easy to remove without breaking. \r\nHaving examined the drill and battery\u2019s and driver, I could see that the batteries had scuff mark on and that the one battery would not even come out if the drill, I think no it had all been used before.\r\nI sent an email with pictures and details of my issues but received no response. \r\nI have also called and was meant to have been called back on two occasions and after a week I am still waiting , very disappointed and still have no drill to use."