Awful treatment by Freedom Brokers. I wish there was an option to rate them 0. I cancelled my car insurance in less than 7 days. My deposit fee was not refunded. I never received paperwork. I was sent an email to sign, I didn’t sign because I cancelled my insurance. Freedom Brokers ignored my cancellation. After a month I received a letter saying I needed to pay £221 because my insurance was cancelled. I made complaints via email. My complaint was not addressed even when I was called, the agent was not prepared to listen but telling me to pay the amount requested. I sent a formal complaint letter addressed to the manager. I was never contacted and my complaint was ignored. Another month passed and I was sent email app apologising that an error was made on purchasing the insurance. They apologised for sending wrong documents which I never received. I sent yet another email chasing the complaint letter I sent to the manager. I was ignored. Today, I was contacted by a debt recovery company demanding payment on behalf of Freedom Brokers. I’m very disgusted by how I’ve been treated. I am preparing a letter to the Financial Ombudsman.