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Saif
NOT WORTH IT! Buyers BEWARE. The telematics policy is sold as not having a curfew however, the way the overall score is calculated is heavily weighted by the night-time driving so inadvertently perhaps, there is a curfew or at least you will be unfairly penalised for driving at night. I spoke to a manager who basically agreed that Freedom Brokers could cancel a policy if a driver continued to drive at night and the overall score was below 50 even if the other scores were good. Not only that but the cancellation fees would apply! What's more is that the customer service agents cannot actually calculate how much it costs to cancel a policy and don't escalate the request. The device is very restrictive and the algorithms are basic. It penalises you for doing 23mph on 20mph not taking in to account the flow of traffic and when the speed limits change, the device doesn't allow tolerable distance for drivers to brake safely to the speed limit! This really needs to be improved. Finally, it took 5 hours to get through to customer services on Monday! They're phone lines were down! Ridiculous.
2 years ago
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Freedom Brokers has a 1.6 average rating from 168 reviews

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Alice, Customer Support

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