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Freedom Brokers
1.5
(289)
Insurance broker in Cheadle, EnglandClosed
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1
1.5
(289)
Reviews
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94
policy
75
email
33
fee
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Matt
Local Guide·52 reviews·22 photos
4 minutes ago
NEW
Worse company anybody could ever deal with, they take money out of your bank account as and when they like... the took my monthly instalment but then throughout the months where taking 10's and 20' here and there!!! Canceled my policy and …More
2
Jenny Wood
2 reviews
7 minutes ago
NEW
Wish 0 stars was an option. Absolutely horrendous experience with this company. Started a policy on 12/11 but cancelled on 14/11 due to not purchasing the vehicle. I was assured this had been done. Fast forward to 12/12 and they took out …More
3
aj ms
3 reviews
a day ago
NEW
Just avoid 100% choose a good insurer. One star is to high for this company.
Arman Zolrahmi
Local Guide·22 reviews·1 photo
a day ago
NEW
Please avoid. Just interested in taking money, not interested in helping customers. Complete lack of compassion at such challenging times.
Ash James
8 reviews
a day ago
NEW
Don't do it!
So I changed address to move in with my sister because my mum died and I needed support. …More
Rowan Fell
2 reviews
2 days ago
NEW
AVOID. Insured my van for £450 up front. 6 months into my policy I am looking to start converting it to a camper which they won't cover. Cancellation fees are £75, plus another £50, plus some other made up fee (something about charge for …More
Stephen Payne
2 reviews
2 days ago
NEW
Customer service rings and rings, naff Casio classical plays and plays; Picture a broom cupboard with a dusty old phone and a skeleton. Replaced by a Chat-Bot that is mental and will make the most patient of people utter the top5 …More
Peruga A
Local Guide·17 reviews
3 days ago
NEW
Good and friendly team
Joe Wallis
2 reviews
4 days ago
NEW
AVOID AT ALL COSTS
Wouldn’t even give them one star and as most people have said, I wish I’d read …More
George Goldspink
1 review
5 days ago
NEW
The worst insurance company imaginable.
Michael Ford
2 reviews
a week ago
NEW
One of the worst companies I’ve dealt with - avoid!!
charlene Cameron
Local Guide·61 reviews·61 photos
a week ago
NEW
Simple to use
Paucar Tambo
Local Guide·88 reviews·76 photos
2 weeks ago
NEW
(Translated by Google) Trustworthy
(Original)
Confiable
Oliver Windsor
1 review·5 photos
3 weeks ago
NEW
Absolute joke of a company. You’ve got more chance of getting in contact with the tooth fairy.
Avoid them
Kenneth Mcquillan
1 review
3 weeks ago
NEW
DO NOT USE!!! You struggle financially and attempt to resolve it and the advisor laughs at you when your explaining your issues.
Paul Cooper
1 review·8 photos
3 weeks ago
NEW
Cancelled my insurance repeatedly, saying I had a IN10(driving with no insurance)which I’ve never had ever, then said I didn’t declare my SP30 when I’ve repeatedly told I have one, and the check the government website anyway so say you …More
Caroline Jones
11 reviews
a month ago
Poor customer service. Telephone lines only work for limited hours and not at weekends. Callback service does not work. Number selection does not work. They don't respond to emails. They use Action365 and Pukka for claims. This company should be avoided until they sort out their issues.
1
safe ali
Local Guide·17 reviews·2 photos
a month ago
Why it is not Possible to give no star google?!!.
I have paid too much money for my insurance and once have an accident they decided not to renew for me. …More
vishnu k.u
5 reviews
a month ago
Very bad service
Barry Jenkins
5 reviews·11 photos
a month ago
My brother had his car insurance with this pathetic company they kept sending him emails over and over again saying they were going to cancel his policy because he didn't upload proof of his no claims not just that also because he didn't …More
Jenny Wood
2 reviews
7 minutes ago
NEW
Wish 0 stars was an option. Absolutely horrendous experience with this company. Started a policy on 12/11 but cancelled on 14/11 due to not purchasing the vehicle. I was assured this had been done. Fast forward to 12/12 and they took out the first installment from my bank account! I called a second time and spoke to the same person, David, who assured me this was his mistake and he would get it corrected and backdate the cancellation so my installment would be refunded. This, I was understanding of, it was a mistake but he was going to correct it.
However, come the 12/01 i still jadnt received a refund and they took a second installment from my account!! They also had the nerve to take £25 out of my account for not signing my credit agreement! The agreement which was cancelled in November!
I rang AGAIN, and was told they could only refund the first installment due to them not having the credit back from the credit company (premium credit) for the second payment. I don't see how this was my problem. At this point it should've all been refunded and sorted between the two companies due to it being their mistake, not mine.
After 7 calls to this company I was fobbed off time and time again with lies and false promises to get me off the phone. David, Nicola, and Vicky all had no problems pretending to help me. I was most recently assured the money taken wrongly would be in my account by 23/01 latest. I rang on this day to be told it would be 24/01 LATEST. Here I am on 25/01 still out of pocket of OVER £200 and being told "oh we don't know how long it takes for money to go back into an account" by the same person who gave me a date to expect to receive it!!
I have also asked many times for emails to be sent confirming what we'd spoken about or calls back and have received NOTHING.
I am absolutely appalled and horrified that this company is allowed to operate.
WORKS ALONGSIDE PREMIUM CREDIT WHO ARE THE EXACT SAME, FALSE PROMISES AND NO MONEY IN MY ACCOUNT.
ALL BECAUSE OF A MISTAKE THEIR EMPLOYEE MADE.
Stay clear of this company unless you have never ending patience and enjoy your money being taken unlawfully.
1 year ago
Freedom Brokers has a
1.6
average rating
from
168
reviews
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