What went wrong, the same thing that the people that asked me to try as they are the party that had an insurance problem. My brief 3 calls today 25th Aug were a disaster. Each person spent 10mins going through security then after hearing what I wanted to ask was told I would be transferred I said not to transfer me just listen,that was ignored and after a few rings I was disconnected. In the matter of 1/2an hour this happened 3 times. Personally I believe this to be a scam company and should you be insured with them you may find that you might not be insured. If the other reviews are to be believed about this company this is a big problem for whoever needs insurance and honesty. I will be contacting the FCA and Uswitch as they advertise these brokers.