I am compelled to share my profoundly disappointing experience with Freedom Brokers. I recently took out a policy with them, only to have it summarily cancelled due to an alleged failure on my part to submit proof of no claims. However, what’s truly astonishing is that I never received a single communication from Freedom Brokers regarding this matter. Despite my repeated requests, my policy documents were never sent to me. My attempts to contact customer services were met with abysmal service. Calls would ring twice, followed by a painful fifteen-second burst of music, then an agonizing fifteen minutes of silence before being abruptly disconnected. The customer service representatives I encountered were not just unhelpful, but also displayed an astounding level of rudeness, obnoxiousness, and condescension. Hearing phrases like “that’s not really my problem is it” and “this is all your fault” from a company representative was truly disheartening. Freedom Brokers’ assertion that they exclusively communicate via email due to my preference is erroneous. I, in fact, favor phone calls and post over emails. This, compounded by their complete failure to engage with me, has left me in a perilous situation, now faced with exorbitant insurance premiums upwards of £2000 after the policy cancellation. I strongly caution anyone considering using this company. While their initial premiums may appear attractive, the aftermath of a cancelled policy is a financial burden I wouldn’t wish upon anyone. A simple courtesy call from Freedom Brokers could have swiftly resolved this matter. I have lodged a formal complaint and am taking this grievance to the Financial Ombudsman. It is my hope that others can be spared the ordeal I have endured with Freedom Brokers.