DO NOT USE THIS COMPANY! This company is the worst company I’ve ever dealt with! Absolutely incompetent and customer service is a disgrace. My van insurance auto renewed in January. In the week leading up to the renewal I had a bump in my personal car which at first wasn’t going to go through insurance as the lady that was involved didn’t want to go through insurance My van renewed with freedom then on 7th feb I get an email informing me that my insurance will be cancelled on the 14th feb. I got in touch with freedom on live chat and on the phone not one person could tell me why it was going to be cancelled. Days of phone calls and live chat and and told I would be phoned back numerous times by a manager which never happened a total inconvenience to myself as trying to work and sort it out. I finally got in contact with the underwriters who told me I had a claim that I should have told them about even though the claim was on my car and happened after the van renewal. On the 13th feb I was told the insurance wouldn’t be cancelled and I think that was that and the end of it. Then I get an email saying to contact them I got in contact on live chat and was told someone would ring me back. Guess what I never got the call. And then yesterday 7th march I get an email saying a change to my policy. So I get in contact again and was assured my monthly payments would be £157. Then 12 hours later I get an email from premium credit saying my monthly payment have gone up to £311. So I get in contact again and nobody is any help all they say I can log a complaint or cancel the insurance at a massive cost to myself.The people you speak to have broken English it’s a clown show from top to bottom. They lie about sending emails and tell you to I look in junk folder. Also had all the wrong details on my online account had a complete wrong email address for me when I changed it they charged me £25! I will be taking them to the ombudsman. STAY CLEAR OF THEM ABSOLUTE RIP OFF MERCHANTS.