I wrote to the company (titled "FAO the Managing Director") as follows: I am a very disgruntled customer. I recently bought one of your 100 litre The Original Prestige Wall Mounted Water butts (order number XXXXX). It arrived last week and I mounted it on the wall on Friday. Following the instructions supplied with it, I tried to fit the tap once the butt was mounted on the wall. I could not get it to thread. Although I am a competent DIYer (I recently changed the mixer tap in the kitchen), I asked a friend who does lots of plumbing to pop round and help. He had not joy, as the thread looked like it might have crossed we tried to find a replacement tap locally, after 40 minutes driving round we couldn’t get one. I then bought one from Amazon (£6.77). This arrived this morning. I tried that and it still didn’t want to thread. The replacement tap came with a nut. This threaded immediately and snugly on the original tap and the replacement, but was a very wobbly fit on the plug that was supplied with the butt, clearly they were a different diameter. I contacted your chat line and they suggested applying Vaseline or else taking the butt off the wall and pouring warm water over the female thread. I did indeed need to take the butt of the wall, which was a pain as I had an offset kit fitted top and bottom. Once warm water was applied the tap went in fairly easily. I then suggested to the chat person that you consider updating the instructions (to fit the tap before mounting the butt) as I was clearly not the first person to have this problem. I was astounded to be told that the instructions had been updated and were also on the website! Why on earth did you send out outdated instructions only last week. You could easily have drawn attention to this in the order confirmation and/or delivery advice emails. Thanks to this I have wasted mine and my friend’s time and money. I am deeply unimpressed. I received a "We are sorry for any inconvenience caused" from the support team. This despite asking for comments from senior management and the fact that I had already detailed the degree of inconvenience. I didn't and don't consider this an adequate response. Feel free to form your own opinion