Ordered keen wood mixer came in quick. But when opened parcel warehouse had sent the wrong one. Phoned free net and spoke to pete who quickly sorted out the return of the wrong one.which was amazing as they came within an hour.had problem receiving the one I ordered which took almost 2weeks to come. I had a choice of cancelling but did not want to do this.but what I can say is pete has been absolutly amazing . First class from customer services.Keep me informed the whole time of what was happening.although this happened I would still rececomed them. They gave me some compensation which I was very pleased with.they even helped me to do the gaurentee as I was unable to do it myself. Thank you once again to pete and the staff .