I ordered a single pair of pants on one transaction. They billed me for two pairs on two separate transactions. I reached out to the company via chat and they said the charge would come off in a few days when the product doesn’t ship. Well, it’s been a few days and a single pair have been shipped but I still have two charges. I’m on vacation and my money is held up on the pending charges. Customer service wasn’t helpful and said to just wait. I asked to cancel the order and give me a refund but they wouldn’t bc the pants (singular) had been shipped. The second charge remains and they couldn’t care less. I’ll return the one pair as soon as I receive them as the company’s customer service wasn’t helpful! Ordered one pair of pants on 5/25/24. Reported duplicate charge on 5/27/24. Still two charges on my account on 5/29/24. Ugh! Buyer beware!
3 months ago
Free People has a
1.6
average rating
from
11
reviews
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