As part of my recent order, I selected the 15ml Soy Face Cleanser as my complimentary mini gift. However, I received the Rose Deep Hydration Balancing Emulsion instead, without any explanation. When I called your customer service team at 0207 563 7511 to seek clarification, I was informed that this was due to a lack of stock and a delay in reflecting stock status online. I find this explanation unacceptable as it demonstrates a failure in maintaining an accurate and up-to-date website, which misleads your customers. Moreover, what aggravated the situation further was the unprofessional attitude of your customer service representative, who hung up on me while I was still speaking. This kind of dismissive behavior is entirely unacceptable and reflects poorly on your company’s commitment to customer satisfaction.