If only there was a 0. I waited in all day for my dishwasher and connection on 20th Mar, having ordered 3rd Mar. It never came, after 6 emails (turns out no phone number) I finally got a response claiming I had cancelled the order which is a lie (pretty sure I woukd remember that) abd asking if I wanted the goods or a refund. I went for the refund, a few more days chasing they finally give me a transaction number for SagePay refund - my card issuer has confirmed today (the last day in their timeframe for receiving refunds) that no such transaction exists or is pending. I have reported them to SagePay. I have tried again to contact them but I suspect I will end up using my credit card/consummer protections to recover my money. AVOID this comoany, they are incompetent at best and frauds at worse.