On 10/6/22 I ordered "How Sweet It Is" bouquet from fromyouflowers.com in the "Premium" size which is the largest size offered. The regular price is $59.99 plus shipping and taxes. The picture of this bouquet on the website shows 7 large roses and 17 small roses in the bouquet. The bouquet received had about 3 big roses and 3 small roses and was filled with filler leaves, Lillies and carnations. Colors, flower types, and quantity were not even the same or close. I understand substitutions are allowed but this was just unreasonably different and smaller/lower in quality. Upon seeing the flowers, I called customer service to complain and ask for a refund. They granted my request. However, they did not mention needing to return the flowers. Now the person I sent the flowers to just called me and told me the florist came to their house and took back the flowers. They did not tell me this would happen when I talked to customer service. This is the worst and most unprofessional service I have experienced. This is not a company I would trust with sending anyone you know a gift. Customer service has contacted me in response to my review asking for my order number, but I doubt there is anything they can do to right this situation.