I am writing to express my deep disappointment and frustration with the service I received regarding my flower arrangement order for a funeral on Saturday, today, 11/2/2024. I placed this order on October 25th, specifically requesting delivery at 9 a.m. and paid the expedited delivery fee to ensure. Today, as we only had one hour for the viewing before the casket was to be removed for cremation. I even sent a follow-up email at 6 a.m. this morning to reconfirm the timing, and I received a confirmation reply stating that the delivery details had been communicated to the shop. However, when I arrived at the funeral around 10:00 a.m. the flowers were not there. I waited for two hours and made two phone calls to customer service team, only to be repeatedly assured that the flowers were “on the way.” Unfortunately, the flowers did not arrive until 11 a.m., well after the casket had already been removed. This delay completely undermined the purpose of having the arrangement there to honor the deceased during the viewing. To make matters worse, when the flowers finally arrived, they were incorrect and of substandard quality. Specifically: 1. The arrangement was much smaller and looked tacky, nowhere near what I ordered. 2. The banner on the arrangement had the incorrect name of someone else 3. The delivery personnel even mentioned to each other that they had brought the wrong arrangement, acknowledging that the flowers should have been a larger size. 4. The card was missing. Instead, I was handed an empty business card to write something on myself, despite having paid for a proper card with a heartfelt message. I am extremely disappointed with the lack of professionalism and care shown, especially given the significance of this occasion and the additional fees I paid for expedited delivery, the custom banner, and the card. This experience has added immense stress during an already emotional time for my family and me. And they have the gut to refund $5.38 of expedited fee. EXTREMELY POOR SERVICE AND QUALITY THAT SHOULD ABSOLUTELY BE BOYCOTTED