First time I used them single dad of 3 and this time of year is always stressful so some thing have to be last minute living paycheck to paycheck ordered a dozen roses for my daughters 12th birthday. Paid for expedited "before noon" delivery when checking on the order it stated by 3 ...... contacted called was told they were delivered at 130 this delivery was a box left at the front of the school which wasn't discovered until dismissal obviously couldn't be delivered at this point and the reason I know this is because the principal called and asked why someone would be sending flowers to my duaghter. Obviously the principal hopes it wasn't anything nefarious and would have known they were from dad if the card had been with the flowers so now my daughter is home no flowers no card because they are locked in the school until tomorrow. Don't use this company if you want something done quickly and properly.