Very disappointed with my order... Looked nothing like I ordered.. I ordered the deluxe arrangement and it was 3 roses 3 carnations and greenry!! I was completely devastated when I saw what was delivered!! I first sent an email and was given 30% refund and I called and spoke to customer service and was given an additional 20%... and was told they would contact the florist who made the arrangement...Your guarantee is 100% satisfaction or a redelivery or a complete refund ?? None ofthat was offered.... ... I also placed another order for next week and fingers crossed this one is better than my first order !!