The products are great! Although, I'm not sure why grey was a color of choice with Atlanta Braves (most have been mistaking it for Alabama). However, it took 3 months for me to get my Braves buddy. Nowhere on the website does it indicate that they are custom made or could take that long. Anytime I received an update, it was because I had to email and ask. Just about every "update" I received was the same, what seemed like a copy and paste message about how they were custom made and the engraver was backed up. I was told 2 weeks at one point and it took 3 months. It wasn't until I requested my order to be canceled if it was going to be more than another week that I got an accurate update and tracking on my order. This seemed me like it was possible that my order had gotten lost, being it took so long. I understand those things happen or even understand that things get behind with such a popular product but better communication would be great. At the end of it all I got was a "sorry for the inconvenience". Not that I expect to have wads of anything thrown at me but some kind of effort to make up for my wasted time and effort in hunting down the product I paid for would have been nice.