It took a long time to receive my order. And I finally received it, they sent me the wrong Color/print. I ordered the leopard and got the Charcoal one. I emailed Frost Buddy and was happy I got a quick response, however, the email did not advise as to when I was going to get the correct color and how I was to return the wrong colored mug. I was only asked in the email to send them a picture of the wrong mug so they could forward the pics to the fulfillment department so this didn’t happen again. Nothing was mentioned on how they are going to rectify my order and how I’m going to ship back the wrong colored mug. I’m waiting for them to email me back with information to get this resolved. I am not going to use the wrong colored mug until they fix this order error and to see if they are going to send the correct one or refund me and if I do need to send it back I need to have them send me a shipping return label as I do it want to pay for those shipping charges. I’m hoping they will get this resolved. It’s just frustrating that the original order took forever for them to process and send out to and when it finally arrived, it was not the color I ordered. If and when I receive the correct mug, I will update my review to a better one but as of now I’m still waiting on how they’re going to fix this situation.. Dissapointed.