I received my order that was delayed from the time I placed the order and was a little disappointed because I had purchased the item as a gift and depended on a timely delivery. I was not happy about the delay, but after being contacted by Arthur and his representative we had a very good discussion and they showed me every courtesy and consideration possible. This is very unusual in today's business world for a company to be this proactive about a customers satisfaction. The item that I ordered exceeded my expectations and is well crafted and I am very happy with my purchase. With this type customer service and quality products, I will buy again from FrostNyc and gladly refer my family and friends to do business with them as well. You will be happy and completely satisfied if you buy your jewelery needs from FrostNyc.