Customer service from Fuji was initially excellent, but 8 brand new 'white' mats arrived filthy, stained and scuffed. Initially placed an order for 8 mats, unfortunatley only 6 were in stock so we received those + 2 demo models + a fuji mop which was great. But the condition they arrived in was disgusting, my partner and I had to scrub them for over 2 hours but they're still not white. Tried to follow up via email 3-4 times but haven't heard back since the end of October. The mats themselves are solid, nice and heavy with good grip. Customer service was excellent to deal with but unfortunately haven't heard back in about 6 weeks