Really poor, paid for the bed in full in April, bed was promised to arrive on May, but after months and months of emailing the bed still has not arrived, claiming that there’s delay. When asked for a refund they mentioned no refund and couldn’t give us a date or estimation of when the bed will even arrive, basically telling us we just have to wait aimlessly and endlessly. Told them that the current bed is falling apart which is why we rushed to purchase a new one for it to come in May and asked for alternatives for service recovery but told that only if I paid hundreds more for other beds then can be delivered within weeks. Bed frame was quite nice though. But overall, very horrible experience, never going to order from them again!