Honestly avoid this company!!!
Purchased mini quad for my 5 yr old son. Advert for quad states suitable for 4-8 year olds. Upon receipt of the item, the instruction manual stated not for use for under age 12 years as at risk of serious injury or death!!! Contacted Funbikes who dismissed the 12 year old warning stickers and continued to say quad suitable for 4-8 year olds despite the manufacturer manual and quad itself having warning stickers not to be used under age 12 years. Funbikes refused to refund me on the basis of misadvertisement and stated it would be treated as a change of mind and I was not guaranteed to receive my full refund. I was told I'd have to pay for return postage myself which cost in excess of £60+.
After a long battle with their shocking customer service who were exceptionally rude, in particular a call handler named Zarah, also Anne & manager April were very unhelpful, I finally received my refund after a lot of stress. Funbikes should not be allowed to false advertise when manufacturers have clear warnings of age suitability. Avoid this company if you have any sense, shop elsewhere!!
2 years ago
Fun Bikes has a
2.0
average rating
from
53
reviews
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