Plenty of irony in the name. The experience from start to still not finished/resolved has been shocking. To keep it as short as possible ... - Faulty bike. - Awful/apathetic customer service. - No one in the company has taken any responsibility for an ongoing issue that is now 9 months unresolved. A massive amount of hassle created and as of today - we now have a new charger but still no bike. Two very disappointed children who have not been able to use their Christmas present. Give your money to this company at your peril. Happy to answer any response from management here as have made no headway after repeated calls and requests for a call back.