TL;DR - Fun Bikes have mis-sold me a quad (at a cost of £550). They are reluctant to resolve the problem, and now it seems they are avoiding my emails altogether. Do not trust this company if you want a shred of customer service! - I enquired about a children’s electric quad bike before purchasing to ensure it had a feature that was important to me (lockable speed mode). I received a reply stating the speed mode was lockable via a key - perfect. I replied again to double check it was lockable as it was important it was, their reply was yes it’s definitely lockable via a key barrel under the seat, so I went ahead and purchased the quad bike. Once I received the quad bike I checked the lockable speed mode and immediately noticed a hole where the lockable key barrel should have been. Instead, next to it was a plastic switch to change the speed mode but with no way of locking it. I checked the instructions and indeed in the instructions it shows a key barrel to lock the speed mode. I contacted the Fun Bikes and all I kept getting was an apology, with no actual explanation why the key barrel had been cut out or any offer of a return/compensation! They reluctantly offered a partial refund, voucher, or full refund after inspection. I asked how much of a partial refund might I receive, and I’ve heard nothing since. That was 2 days ago, I’ve messaged every day since - nothing. This whole shambles has now been going on for a week. Fun Bikes have mis-sold me a quad (at a cost of £550), they have been reluctant to resolve the problem, and now it seems they are avoiding my emails altogether. They have tried calling to ‘resolve the situation’ but I found the voicemail left was a little intimidating and quite frankly I do not want to speak to them on the phone, there’s nothing here that can’t be resolved through email. Avoid this company at all costs if you want even the slightest bit of good customer/after sales care!