Absolutely ridiculous and buffoons. They promised me a product by a certain day and time period only to fail and cause a 11 year old to be upset on his birthday. The worst but is I rang up to collect the bike and told them to cancel the one with the courier and they had the nerve to say “no we cannot honour this until the bike is back with us” I wanted to collect it after being mislead with the delivery and now they expect me to pay for the one I’m going to collect! When really they should cancel with their courier and allow me to pick the bike up. They have no manners and will tell you everything you want to hear before purchasing the product. It’s a shambles.