VERY DISAPPOINTED. My son brought a bike from this company with his own money, when it arrived it was damaged. I also ordered an extra battery, which NEVER arrived. I have emailed the company on a number of occasions and they haven't had the decency to email me back. I tried contacting them through facebook (again on a number of occasions) and they have now blocked me so I cant contact them. My son now has a bike that he cant use and is over £500 out of pocket. How can they do this to a child? Its absolutely disgusting. I will be taking this matter further. From looking at the reviews, this company has done the same thing to other people. How can a company keep doing this to people? DO NOT USE THIS COMPANY ..... ABSOLUTE JOKE.