DO NOT USE THIS COMPANY UNLESS YOU WANT DISAPPOINTED CHILDREN!!! Ordered a motorbike for my sons 5th birthday, built it and sound worked once, before my 5 year old had even seen it. Company sent a second one free of charge and it was smashed in the box, had to salvage parts from both to make up a working bike.. 2 days later the sound broke on that one too. The bikes stickers were shoddy and the materials are cheap. The company offered full refund on return of both bikes.. who has the time or energy to dismantle yet another bike and box it up again then drag them to a couriers office?! Offered a £20 refund which was upped to £30 when questioned.. on a £150 bike and still have a disappointed child.. absolute joke!! Oh and dont try to call their 'helpline' as they do not answer it and have said in emails they only offer help via email but still advertise that they can be reached via phone.. absolutely useless company save yourself the stress and go elsewhere.