Good day I passed phase 1 onto phase 2, I opened buy orders on XAU/USD. They say thrre was no server issues but I had 3 people with me where I had shown them the system/server MT5 froze. I actually went into profit but somehow this wasnt the case i had 3 witnesses with me at the time when the Mt5 portal froze. To be exact, I bought gold at 1992/1993. I went to bed as nothing worked. I woke up at 05:30 /the next morning, with 12 sell orders at 1991,77. On MT5 if you place an order it will show up or down, if you made 3 orders the orders will show seperately 3 times. Yet on my account it only shows 1 sell order and I have sent the proof of this. Yet when I woke up I had 12 sell orders that I closed in shock as I know I only had buys and the gold market has been bullish. I went into drawdown and I took the loss. I sent numerous messages and I was told it was from my phone and server and rudely that my claims will not be tolerated. I found this to be so rude as there isnt actually anything you can do. They just send you some data jargon and puts you in a corner. They also sell this idea that you can retest if you fail a level, for example I passed phase 1 easily, had loadshedding no electricty on phase 2 and violated one of the rules. They make it seem like you can restart from the level you on. Basically you start from scratch so dont be fooled by retaking a phase, you start from scratch even though you receive a certificate for passing phase 1. Isaac from Fundednext was very arrogant in his response yet I still dont know what happened. This is not trader friendly replies. They just send a bunch of things that actually doesnt address anything. My question still remains, and I have the evidence, how with any other platform do you see 12 sells on Mt5, clearly with different times amd different ID ticket numbers yet only 1 appears? In closed trades there are 12 duplicated trades but only 1 display of 1 sell order???? This is honestly shocking. This and the consultants are rude and will take your money. Dont waste your time. I have all the evidence with me if anyone is interested. I will not further my trading career or future with this firm.