Highly impressed! Our dog Oakley somehow managed to fracture 2 of his back teeth requiring immediate surgery. I called Furkin immediately after his surgery and the representative kindly walked me through the claim submission process, and we had our refund within 2 weeks of the initial claim. Quick, convenient, and user friendly! Not to mention, my emails were responded to within 24 business hours which I was very impressed with. Nothing but great things to say about this company, we have already referred 2 family members to Furkin for their pet insurance needs!