Furkin's customer service has been excellent from minute 1. Calling customer service has been quick and painless every time. We had purchased pet insurance with the hope we wouldn't need it, but life indeed happened. When things got expensive quickly with our two kittens, we were so glad to have coverage. Whenever we weren't sure if a procedure or service would be covered by our policy, we just sent an email along with the quote to Furkin for pre-approval. We got to make informed decisions about our pet's care knowing that we were covered, and it's already saved us hundreds in the first year.