My Dad bought me a vintage Chanel handbag for my birthday and we paid furnitureclinic in Gateshead to restore it based on their pictures on the website and also a conversation with one of the people who works there performing the restoration work. We were promised it would look almost new again, and we had to pay upfront (£200) before the work was done. Months passed and the bag still was not ready for collection. My Dad kept calling and getting palmed off with excuses. Well when the time came to go and collect the bag what a horrible shock... It had been ruined, coated in a plastic like substance with a terrible uneven finish. The coating started to peel off after a few months. I was heartbroken - this had been my dream bag for years and furniture clinic ruined it, and I had to pay for the privilege. It has taken me a while to write this review as it still hurts to think I was so stupid to pay this company to ruin my dream bag. I would not recommend entrusting any valuable handbags to furniture clinic unless you are prepared to risk them coming back looking and feeling like cheap plastic.