These guys have given me terrible and rude customer service blaming the issues on me. In short I ordered two bookcases from them, waited two weeks with no communication or dispatch of the order. I chased them and they replied with a response saying they had issues with the warehouse due to covid which was fair enough. I told them to process the order when the issue was cleared and I would be happy to wait. I get an email on the 2nd of may saying order complete which I assume is them processing the order and sending it to me. What they say that actually means is that they have cancelled my order and that they couldn't take payment because PayPal only allows them to take my money after a month. Allegedly they called me to tell me but I had no missed call or voice mail to tell me. they basically attempted once to get in contact with me about the issue and that's it. I wait another month since the email and start chasing. I called the 2 numbers on the website and neither work. I fill in the web chat form and no response. I send two emails a week apart, no response. Its only when I put up a trust pilot review of one star saying I'm being ignored that they get in contact. I then get a series of rude emails. I've also checked my PayPal account and they haven't taken any money or refunded me, at the beginning of the exchange they said they wouldn't take any money until the order was complete so my assumption was they hadn't taken any money yet as they still hadn't sorted it out. The only thing they have offered me in terms of a resolution was to charge me more for the products i was attempting to buy from them.