A truly appalling company from top to bottom. Only 9% of Furniture Village Customers are happy on these reviews, that is shocking statistic 91% are unhappy with either the products, customer service or both. We purchased an expensive bedstead and a top of the range Hypnos Ortho extra firm mattress separately. The bedstead we purchased from Furniture village has 9cm gaps and even 10cm gaps in some places, when the industry guide lines are only 7cm gaps. Under the how to care for your mattress guide on the Furniture Village website they warn customers not to buy a slatted bed stead with gaps bigger than 7cm because it will damage their mattress and as we found out make your guarantee invalid. Every mattress manufacturer state that their guarantee is invalid if laid on a substandard base with slats bigger than 7cm. The one sold to us by Furniture Village has 9cm & 10cm gaps. Even after giving this advice on their own Furniture Village website and it being against industry guidelines, they still sold us the bed base that is not fit for purpose and substandard. Their customer service is appalling, it took over 3 weeks of calling and getting mailbox full messages (This is for their customer service) before we finally went up the hierarchy chain and spoke to Luke the General Manager of Friern Barnet and Stevenage. His attitude was, we have done nothing wrong and as a gesture of good will we will replace the slatted base, but we don't have to do this, and if you refuse this gesture, you will get nothing. We really wish we had taken the time to read the negative reviews on Google before we paid cash and lost our money. This is not a sustainable business model, and if you are still thinking of making a purchase after reading this review, my advice would be to pay with a credit card. At least this way if they go into administration you will get some money back. The 20 year structural guarantee is laughable and not honoured. Be warned they work hand in hand with a very shady company called Homeserve Furniture Repairs that has been shamed by money saving expert and has truly shocking reviews that use these words to describe them. Incompetent. Cowboys. Woeful. Unprofessional. Scammers. Scam. Hopefully if more people name and shame these unethical practices the Ombudsman will finally step in. Though 91% of negative reviews is extremely high.