Ordered a chair on 20th Feb, they rang to inform me it would be delayed. It arrived built as I ordered. The name on the invoice was different but I was prepared to forgo that and a missing part near the arm. I contacted them later to explain after trying the chair that I'd like a refund. They said they would send me an email detailing the price for the item to be picked up. They did and charged me £39.36+VAT for the return on item that cost £111 including VAT and free delivery! I initially refused stating my reasons. After hearing nothing from I rang and after waiting 10 mins was told to send a photo of the damage on the chair and so I did an received no response. So a few days later I rang again and after waiting 10 minutes again I was able to speak to Craig Ferguson who refused to take the chair back without me agreeing to the fee. I said I'd like to speak to someone else and was told I couldn't. I said I'd like to complain and he said that I already had. To complain normally means someone contacts you and gives you response but not from this company, nothing, customer service is just a phrase but non existent in this company. He continued to say I signed for the item he was a manager so he made the decisions. Stay far away is my advice.