Avoid Furniture 123 at all costs. I ordered a sofa two weeks ago, paying extra for a rapid delivery, but it still hasn’t arrived. I’ve spent hours on hold with both Furniture 123 and their terrible delivery partner, Arrow XL, who falsely claimed they attempted delivery while we weren't home—after we took three days off work to wait for the delivery, which of course never arrived. The level of dishonesty has been astonishing—we were repeatedly promised delivery “today,” then “tomorrow,” only to be told the sofa hadn’t even left their warehouse yet. Furniture 123’s customer service has been unhelpful, claiming they can’t contact Arrow XL or rebook the delivery, despite their responsibility to fulfil the order. To make matters worse, their website still advertises that the same sofa could be delivered next day (!) if I ordered it now. This is entirely false - I was told on the phone that there’s no guarantee a new order would arrive any sooner than my existing one. At this stage, I feel completely scammed by this company. Save yourself the frustration and money.