Dear Director of Furniture123, The service received by your delivery company, the false information provided by your website and the wrong information from you managers on now 4 occasion On the phone together with emails sent in error has lead me to seek compensation for the stress, 3 days now 4 days had to take time off work and write to you place a formal complaint. I have been tying to get the bed I purchased delivered. It is appalling. My partner and I have been left sleeping on the floor and sofa now for a week. I purchased a bed and mattress from you on Sunday (a week ago.) It stated delivery for both items Wednesday. I took day off work. I’ve also spend hours trying to call and get call backs from your company. You have taken my money and not supplying the goods. 1. Email saying bed frame and mattress coming 2. Text saying mattress coming Thursday instead of Wednesday. Cross because now had to take more time off work. Delivery charged refunded due to error. 3. Phone call wednesday at 7pm from the driver saying delivery not coming taco Meter running out. But reported it was us who rebooked. 4. New date of delivery would be Monday and another £30.00 refund for in convenience. I call back the same day to speak with staff and was told there has been a change it is now Tuesday. Not happy. Thursday awaiting a manager call at 4/5pm but no one rings. 5. Friday I chased 3 times managers call and get a firm date. Eventually customer advisor aNd manager confirm direct with Arrow link that they spoke to manager and it is priority for Monday and noted evening delivery on Monday. I would get a text Saturday. No text received. 6. Now it’s Monday I received a text saying Tuesday delivery 7.00-9.00. Really does your company continue to lie they have spoken to Arrow link or is it really the Arrow link company. This is all such a waste of time and so stressful. I am seeking how to complain to the omnibudsman, trading standards and watchdog. I am totally appalled and expect a phone call back today. I have little faith in your company. Do not buy anything from them they can deliver it Sent from my iPhone