Had the most terrible service from them. Our wardrobe was delivered faulty and when delivered the guys moaned about taken it to the bedroom even though this was on the first floor and advertised as ok. When I reported it faulty I was told no problem and another would be on the way, this was scheduled twice before I received it and I was then told I couldn’t receive it due to not sharing a code on the front of the faulty wardrobe, despite this being shared. I then had four separate occasions for them to collect the faulty wardrobe - I couldn’t even lift it and there is no way it would fit in a car so I refused to dispose myself. Despite after the second time explaining I’m a key worker and struggle to stay in for deliveries (shift patterns), this went on another two times before I lost patience.
The worst thing was every time I spoke to customer service I was outright lied too and promised it would be collected, this was even followed up by a call from the courier.
Super unhelpful and lying customer service.
3 years ago
Furniture Choice has a
1.6
average rating
from
124
reviews
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